Let residents know.
Parcel-arrival emails go automatically to enabled residents, without a separate manual message.
See parcel notificationsTHE CONCIERGE PORTAL BY BUILDING INFLECTION
Less chasing.
More control.
Automatically notify residents when parcels arrive. Know who collected the keys. Give the next shift a clear handover—all in one concierge portal.
Two months free. Setup and staff guidance included.
Then from £99 per building per month equivalent. View annual terms.
For building managers, managing agents and resident management company boards.
PARCELS · KEYS · HANDOVERS
DOCUMENTS · ASSETS · ACTIONS
THE BUILDING. THE RECORD. THE NEXT ACTION.
Automatic parcel-arrival emailsClear key and collection recordsFollow-ups visible across shifts
BUILT FOR THE BUSY CONCIERGE DESK
Better service for residents.
A clearer record for managers.
Turn daily deliveries, key movements and handovers into records your whole team can find and use.
Find the record.
Search parcels by flat, name or reference. Check key history and recorded permission before releasing a set.
Explore the key featuresKeep shifts connected.
Read dated diary entries and keep unresolved follow-ups visible for the incoming concierge.
Explore handovers01 / EVERYDAY CONCIERGE OPERATIONS
Concierge Portal
Your desk. Your team.
One shared record.
A practical workspace for incoming parcels, resident and estate keys, external pickups and the Daily Occurrence Book. Individual staff logins and retained activity history help the manager see who recorded each action.
Arrange a demonstrationTwo months free · standard setup and staff guidance included
A RESIDENT SERVICE THAT STANDS OUT
Parcel logged.
Email sent automatically.
Give residents a clear arrival notification, without adding another job to the concierge’s desk.
Once email delivery is configured, saving a parcel sends a separate notification to each enabled active resident in the selected flat. It includes the parcel reference, courier, arrival time and concierge contact details.
- Residents have the reference ready for collection.
- More than one resident can receive their own notification.
- Email addresses are not shared with other residents.
Residents need a valid email address and parcel notifications enabled. Arrival emails only; key-movement and collection emails are not included. The save result reports sending failures.
EXAMPLE RESIDENT NOTIFICATION
YOUR BUILDING’S CONCIERGE
Your parcel
has arrived.
Hello Alex,
A parcel has been received for Flat 12 and is ready for collection from the concierge.
Parcel reference26-0042
Courier: Royal Mail
Received: 1 October, 09:30
Please quote the parcel reference when collecting.
CONCIERGE
Your building’s phone and email details
Your building’s phone and email details
Know what is waiting—and who collected it.
Short parcel IDs, recorded storage locations and flat, name or reference searches. Capture the actual collector, including a friend or representative.
Check the tally. Check the permission.
See the sets held for a flat, who took them and any ongoing or time-limited key-release authorisation. Record contractors and companies too.
See who has the building’s keys.
Named estate keys stay on the currently-out list until their return is recorded. Check the holder and issue time at a glance.
Give outgoing items a clear handover.
Record what a resident leaves, who is expected to collect it and who actually does. Keep outgoing items separate from incoming deliveries.
Keep the next shift informed.
Read diary entries by date and shift. Keep unresolved follow-ups visible and record patrol and fire-test checklist results.
Correct mistakes without losing the history.
Manage staff and residents. Administrator-only parcel corrections and voids require a reason and retain the earlier information.
02 / BUILDING OPERATIONS
Building Operations
Intelligence Portal
Under development — coming soon.
View Building Operations IntelligenceDEVELOPED FROM BUILDING MANAGEMENT
Grounded in the work
your team actually does.
The Concierge Portal grew from day-to-day concierge work at Regent Court, London.
Building Inflection brings that practical approach to residential buildings: clear entries, records that can be found again and a handover that gives the next person useful context.
Building details, labels, contacts and the agreed service scope are confirmed during onboarding.
TRY IT IN YOUR BUILDING
Two months free.
See the difference at your desk.
Try the Concierge Portal with your own team. Standard setup, a resident-list import, staff accounts and guidance are included—so you have support from the start.
TWO MONTHS FREE
£99 per building
per month*
Includes up to 150 flats.
Additional flats: 50p each per month.
*Monthly equivalent. Billed annually, with 12 months payable in advance after the trial if you choose to continue. £1,188 per year for up to 150 flats, plus £6 per additional flat per year. No VAT is charged.
PRICE FOR YOUR BUILDING
How many flats?
£99per month equivalent
£1,188 billed annually in advance
Up to 150 flats included.
Concierge Portal only. The free trial lasts two months. No payment is taken through this website.
A FEW PRACTICAL QUESTIONS
Before we get started.
How does the concierge team access the portal?
Staff use a web browser and an authorised individual login. Building access and staff accounts are arranged during setup. Staff do not need their own Cloudflare account.
What happens after the two-month trial?
If you choose to continue, the Concierge Portal subscription is paid for 12 months in advance. The advertised monthly price is the equivalent of that annual subscription.
Can more than one resident receive a parcel email?
Yes. Each enabled active resident with a valid email address for the selected flat receives a separate parcel-arrival notification. Addresses are not shared with other residents. Key-movement emails are not currently included.
Does one subscription include both portals?
The advertised trial and price apply to the Concierge Portal only. The Building Operations Intelligence Portal is still under development and coming soon.
How do we decide if it fits our building?
Start with a conversation about your building, team and current processes. We can show the Concierge Portal and discuss a trial, then agree the setup and scope before onboarding.
YOUR NEXT STEP
See it working.
Then try it with your team.
Tell us about your building. We’ll show you parcel notifications, key records and shift handovers, then discuss your two-month free trial.
Arrange a demo or free trial enquiries@buildinginflection.co.uk
This opens your email app. Include your building name and approximate number of flats.